Fuck, I absolutely *hate* people that post without reading the whole thread first, and here I am guilty of that very faux pas. Mr. Dank does have the ability to make my eyes glaze over and kinda skim past his vitriol, as in my experience it adds nothing to the subject at hand, and I always feel just a little bit stupider after I read one of his paranoid delusional rants.Great fucking recovery there, my friend. The upgraded shipping option makes up for any delay, and most likely cemented a relationship that will result in return business.You have to think like a client, and really empathize with them - they're on some sketchy underground hidden website perusing illegal items, where for all intents and purposes everyone from the vendors to the clients are criminals. They're nervous and excited and skittish, and everything you can do to make it a good experience, hell, a memorable experience, will stand you in good stead.They don't understand the rules and standard way we'd like them to do things, and our unwritten protocols and expectations, so expect them to do things we'd rather they didn't. Just take it all in stride.Don't talk down to them, never talk bad about them, protect their identity and information at all costs - never mention their name unless they mention yours first and you're responding to that, and above all realize that if they ask you stupid questions, at least THEY ASKED YOU! Not your competitors here or elsewhere, they turned to you. That's the best time to shine, help them along politely with the information they need, and treat them like a long term client, and they'll become long term clients.I make a helluva lot of money selling tiny little seeds, and every client of mine is a jewel, even the ones that let their order auto-finalize. (I just comfort myself with the fact they were so ecstatically happy with my service, they had no reason to sign back in!)I get great feedback, over 90% of my clients send me a PM thanking me when they get their orders, and I spend my days having warm fuzzy feelings about what I do for a living and the people who make it possible.Finally, the few times I do feel myself getting upset or annoyed, I ask myself if it's going to matter a whit to me this time next month, and move on - because a month from now I won't even fucking remember what it was that annoyed me.You'll never go wrong always putting your client and their feelings first, and they'll return the favour in spades.